Purchase contract: Guitar amplifiers and accessories

Price for goods, and shipping.

Price of goods and services. (Please see attached Sales Order with pricing and shipping charges already paid)

Customs, duties, VAT.

Important! It is impossible for us to calculate the cost of duties and VAT for the country in which you reside. The amount will be calculated at the time you receive the product and it varies by address.

Complaints policy

Should you have an issue or problem with the product, please call us in the USA Monday through Friday between the hours of 8 AM to 5 PM PST. Alternately you can email info@quilterlabs.com and ask questions or receive support via email.

Cancellation policy

Cooling-off period

You are entitled to a cooling-off period of 14 days, which begins on the day that you receive the product. During the cooling-off period, you can cancel this distance contract without giving a reason and without incurring charges or penalties, other than charges incurred in returning the goods.

Responsibility and cost of returning products

Should you wish to return the goods, you will bear the cost of returning them to Quilter Labs.

Responsibility and cost of returning products

Should you wish to return the goods, you will bear the cost of returning them to Quilter Labs.

Estimated cost of returning goods

Costs vary greatly depending on product size and weight, and the location you are shipping from.

In general if the product is:

Over 40 pounds it will cost approximately $250 USD

30-40 pounds it will cost approximately $200 USD

20-30 pounds it will cost approximately $180 USD

10-20 pounds it will cost approximately $150 USD

Less than 10 pounds it will cost approximately $120 USD

Duration of contract

The duration of the contract for the purpose of returning the product is for 14 days. For warranty purposes, the product falls under the following warranty policy.

International warranty policy

Quilter Laboratories, LLC (Quilter Labs) guarantees its products to be free from defective material and/or workmanship and will replace defective parts and repair malfunctioning products under this warranty when the defect occurs under normal installation and use - provided the unit is returned to our factory via pre-paid transportation with a copy of proof of purchase. (i.e. sales receipt). This warranty provides that the examination of the return product must indicate, in our judgment, a manufacturing defect. This warranty does not extend to any product which has been subjected to misuse, neglect, accident, or where the date code or serial number has been defaced or removed. Quilter Labs shall not be liable for incidental and/or consequential damages. This warranty gives you specific legal rights.

Customers may have additional rights, which vary from state to state or from country to country. In the event that a provision of this limited warranty is void, prohibited or superseded by local laws, the remaining provisions shall remain in effect. The Quilter Labs limited warranty for products purchased directly from Quilter Labs and shipped to EU/UK is valid for a period of three (3) years from date of purchase except that footswitches, covers, cabinets, handles, and cabinet hardware are warranted for a period of one (1) year and speakers, and all other included accessory products for a period of ninety (90) days from date of purchase.