IMPORTANT: PLEASE READ THIS DOCUMENT COMPLETELY. IT CONTAINS IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY OR MAY NOT APPLY TO YOU. BY ACCEPTING DELIVERY OF THE PRODUCT(S), YOU AGREE TO BE BOUND BY AND ACCEPT THESE TERMS AND CONDITIONS. Quilter Laboratories, LLC (Quilter Labs) guarantees its products to be free from defective material and/or workmanship and will replace defective parts and repair malfunctioning products under this warranty when the defect occurs under normal installation and use - provided the unit is returned to our factory via pre-paid transportation with a copy of proof of purchase. (i.e. sales receipt). This warranty provides that the examination of the return product must indicate, in our judgment, a manufacturing defect. This warranty does not extend to any product which has been subjected to misuse, neglect, accident, or where the date code or serial number has been defaced or removed. Quilter Labs shall not be liable for incidental and/or consequential damages. This warranty gives you specific legal rights. This limited warranty is not transferable during the term of the warranty period. The warranty on Quilter products is NOT VALID if the products have been purchased from an unauthorized dealer/online e-tailer, or if the factory serial number has been removed, defaced, or replaced in any way.
IMPORTANT: IT IS ILLEGAL FOR US DEALERS TO EXPORT QUILTER PRODUCTS OUTSIDE OF THE US WITHOUT AUTHORIZATION. IF YOU LIVE OUTSIDE THE US AND PURCHASE PRODUCT FROM A US DEALER, THE WARRANTY IS VOID AS THIS CONSTITUTES A PURCHASE FROM AN UNAUTHORIZED DEALER. THERE ARE NO EXCEPTIONS.
Customers may have additional rights, which vary from state to state or from country to country. In the event that a provision of this limited warranty is void, prohibited or superseded by local laws, the remaining provisions shall remain in effect. The Quilter Labs limited warranty in the United States is valid for a period of three (3) years from date of purchase except that footswitches, covers, cabinets, handles, and cabinet hardware are warranted for a period of one (1) year and speakers, and all other included accessory products for a period of ninety (90) days from date of purchase.
All accessories (Footswitches, controllers, deluxe cases) are warranted for a period of 90 days from date of purchase. IMPORTANT: PLEASE RETAIN YOUR SALES RECEIPT OR ONLINE ORDER RECORD, AS IT IS YOUR PROOF OF PURCHASE COVERING YOUR LIMITED WARRANTY. Defective products that qualify for coverage under this warranty will be repaired or replaced, (at Quilter Labs' discretion) with a like or comparable product, without charge. To receive warranty service, return the complete product to Quilter Labs, LLC, with proof of purchase, during the applicable warranty period. The Quilter Labs Dealer from whom you purchased your product may also be authorized for warranty service and should be the first point of contact when service is required. TRANSPORTATION COSTS ARE NOT INCLUDED IN THIS LIMITED WARRANTY. Any repair or service performed by any person or entity other than an Authorized Quilter Labs Electronics Service Center is not covered by this limited warranty. Other questions regarding this warranty can be answered by calling 1-714-519-6114 or by contacting your authorized Quilter distributor. Contact us here