We only carry instruments that can be set-up to play well and can be serviced going forward. Tons of people buy beginning department store instruments that don’t meet our criteria. Those instruments have ruined the chances of many a prospective player, young and old, and ALL of them blamed themselves!
All instruments sold will be adjusted to play well. Those that can’t be are returned to the manufacturer. We have rejected many dozens of instruments at all price levels that disappoint us. Many of our customers bring us instruments purchased elsewhere for adjustment that turn out to be defective. Not all of these can be returned.
Most adjustments (with a few exceptions) made to instruments purchased at our store are done at no charge to our customers . . . . forever.